Cancellation Policy

Consumers have the right to cancel this contract within fourteen days without stating any reason.

The cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. by email or letter).

To meet the cancellation deadline, it is sufficient to send the notification of exercise of the right of cancellation before the deadline expires.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs. You bear the direct costs of returning the goods.

The refund will be made without delay and no later than fourteen days from the day we receive the notification of your cancellation.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods.

Special notes for live plants

Our plants are living organisms and react to their environment. After delivery, the customer is responsible for their ongoing care and cultivation.

Complaints or returns due to changes in condition that occurred after delivery due to improper care or unsuitable growing conditions may not be accepted. This includes, in particular:

• Repotting or removing the plant from the supplied pot or growing medium.
• Sun damage or leaf scorch due to an unsuitable location.
• Damage due to insufficient or excessive humidity.
• Damage due to unsuitable temperatures.
• Drying out due to insufficient watering.
• Rot due to overwatering.
• Division, pruning or other changes to the plant.
• Mechanical damage after receipt of the goods.

Upon receipt of the return, the plant will be inspected. If a reduction in value is identified, we reserve the right to reduce the refund amount accordingly or, in the event of significant impairment, to refuse a full or partial refund, to the extent permitted by law.

Complaints regarding transport damage

If your plant arrives damaged, please contact us within 24 hours of receiving the shipment and send clear photos of the plant, the packaging, and the shipping label. Only then can we assess the condition upon delivery and, if necessary, offer a solution.

The cancellation must be made within 14 days of receipt of the goods.